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s beTHEt of 2013 INSTALLATION OF THE YEAR: DIEBOLD BEST Te project's most unique aspect is the fully integrated destination control system that incorporates the guest reservation system, in-house key card access control system and elevator system through a single credential. Ironically, this was not part of the original plan but came to fruition based on close collaboration between Diebold, the property owner and other contractors. "St. Regis Bal Harbour Resort originally planned for separate visitor management, access control and elevator systems. However, during the planning stages new technology came to market that would enable a fully integrated system," says Barreto. "Upon learning about the technology and recognizing the efciencies it ofered, we approached the property owner and shared our vision for how the overall system could be integrated to simplify operations." Here's how it works: When a guest arrives at the hotel and (left) Resort security staff views images in the new security command center. (right) An elevator destination dispatch system is integrated with hotel property management software and the access system. is registered through the reservation management software, that information is populated into the access control database. Te access control system is integrated with the elevator system so when the guest's card is swiped at the elevator, the LCD screen displays the assigned elevator car and automatically only takes the guest to his or her foor. Guests also have access to amenity foors. "Te development of such unique solutions in the midst of a major construction project is rare, as each party is typically focused on completing specifc tasks," adds Barreto. "Here, we stepped back and had in-depth conversations about how we could leverage technologies to expand capabilities beyond a traditional security system." Tat level of partnership is part and parcel to how Diebold operates. Te integrator knows full well how the success of a large construction project rides on closely coordinating with a variety of general, electrical and elevator contractors, as well as the property owner's IT group. Tus regular onsite meetings were held with each trade to review various aspects of the project. FIND IT ON THE WEB MORE INFO & IMAGES! Go to securitysales.com for additional photos of all Integrated Installation of the Year projects, and see the Under Surveillance blog (securitysales.com/blog) for participant interviews. 36 / SECURITYSALES.COM / JULY 2013 "We cannot stress enough the importance of keeping communication lines open with all partners throughout the entire project," Barreto says. "Knowing when and where infrastructure would be available enabled everyone to work around tight schedules and coordinate their portion of the overall project." Diebold's attention to detail and careful planning paid of in another way for the client when a notable efciency for the hotel tower was identifed. Instead of running all device cables to a single foor, as was required in the condominium towers, cables from every three hotel foors were connected to an enclosure located on one of those foors. Te enclosures were then networked to the central server. Tis cut labor and cable costs. DELIVERING LONG-TERM SATISFACTION One of the chief challenges encountered during the proceedings came in the late stages. Te property owner surprised everyone with a request to accelerate the production schedule to accommodate a preopening ceremony at the resort. "Te property owner cut our timetable roughly in half, from about 120 days to less than 60 days," says Casanova. "Obviously, this placed some additional pressure on us to complete the project on time. Our fexibility and commitment to delivery enabled us to meet the new deadline and have our systems fully operational for the preopening." Having risen to that and seemingly any challenge, Diebold wrapped up the project and continues its relationship with the delighted client by providing preventive maintenance and service. Its ongoing contract also calls for security consultation as needed. In the meantime, Garces and St. Regis Bal Harbour Resort continue to gain new appreciation for the multitude of capabilities and functionality the new solution afords them. "We continue to develop additional applications that enhance the operation, as well as the security of our property," he says. "For example, we've been able to leverage the system to conduct productive and conclusive investigations. It's also been helpful to management in reviewing footage to observe staf performance and behavior. And the ability to customize control on our p/t/z dome cameras has been a great enhancement to our operation." Much like the well-heeled beachgoers who are now safely soaking up the sun's rays at St. Regis Bal Habour Resort, Diebold is basking in the limelight that comes with ofcial recognition for excellence via the Integrated Installation of the Year Award. "We believed going into the award selection process that we had the best integrated security installation, recognizing that the other three organizations certainly had strong entries," says Byerly. "To rise to the top of those impressive installations is a testament to Diebold's ability to navigate and manage highly sophisticated, innovative and efective security integrations that meet our customers' needs." Editor-in-Chief Scott Goldfine has spent nearly 15 years with SECURITY SALES & INTEGRATION. He can be reached at (704) 663-7125 or scott.goldfine@securitysales.com.