Security Sales & Integration

October 2012

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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ALARM MANAGEMENT HST BRINGS THE HAMMER DOWN ON FALSE ALARMS T oo many installing security companies and monitor- ing providers resign themselves to merely accepting as fact that false alarms are a necessary evil that come with the territory. Even providers that are more conscientious commonly make the mistake of addressing false alarms as isolated incidents or as a problem separate and apart from other aspects of the business. A shining exception to such pitfalls is HS Technology Group, whose comprehensive alarm management practices and procedures have been validated with the 7th an- nual Police Dispatch Quality (PDQ) Award. "HS Technology Group has taken on the false dispatch issue as a company-wide eff ort. From sales and administration to the technical side of the company, they have confronted the issues with a 'we can fi x it' approach, " says Ron Walters, director of the Security Industry Alarm Coalition (SIAC). "It is obvious by HS Technology's realistic advertising literature, fully trained sales personnel, installation standards and monitoring company requirements that everything is geared toward proactive false alarm reduction through working closely with customers and law enforcement, Alarm Reduction Association (FARA). Launched in 2005 by SIAC, FARA and SECURITY SALES & 42 / SECURITYSALES.COM / OCTOBER 2012 INTEGRATION, and now also offi cially endorsedd by the Installation Quality (IQ) program, the PDQ program raises industry-wide awareness, motivates alarm companies to be proactive and provides workable models. T e PDQ Award annually recognizes the security company that best demonstrates an enthusiastic, cooperative and successful eff ort in false alarm reduction strategies. Four judges grade applica- tions that address 14 categories. l T is year, HS Technology nudged out fi nalists Monitronics " adds Gerry Miller, a past president of the False and Vector Security for the trophy, which was presented at the Electronic Security Expo (ESX) in Nashville, Tenn. In its winning 78-page submission, HS Technology listed a 2011 police dispatch rate of .18 within the Baltimore County area where it is based. T at rate was verifi ed in a letter of support from HS Technology Group proudly displays its newly won Police Dispatch Quality Award in the recep- tion area of its Baltmore headquarters.

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