Security Sales & Integration

October 2013

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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Page 45 of 91

WHOLESALE MONITORING GUIDE Company: Monitronics Int'l Headquarters: Dallas; (972) 243-7443 Web site: Years in business: 19 Number monitored accounts: 1 million Annual revenues: N/A Employees: 850 Licenses, certifcations & accreditations: UL Listed, IQ Certifed, CSAA Five Diamond, ASAP to PSAP participating central station Overview of services: Alarm monitoring includes fre and CO detection, medical alert systems, and remote home automation services from the customer's computer, smartphone or tablet; nation's largest dealer program. Business advantages: "eContract is an exclusive application that lets Monitronics dealers avoid the hassles of hard-copy paperwork. Salespeople can quickly complete an electronic version of each contract, in the customer's home, on an iPad or Android tablet. Monitronics dealers have fexibility to sell or keep accounts, set their own RMR ranges, and choose from Monitronics' industrybest product manufacturing and distributing partners. Dealers have access to an exclusive online store to create and order customizable marketing materials. The Monitronics Experience, the [dealer] program's quarterly onsite training seminar, is the founda- Monitronics has partnered with key industry vendors Alarm. com and Honeywell/Alarmnet to offer advanced home management services and extending special pricing to its dealers. tion of a new dealer's training. Throughout their time in the program, each dealer has a dedicated account manager and funding coordinator and access to in-depth door-to-door sales training tips and feld service/technical training. Monitronics has negotiated rates with key vendors for job postings, credit processing and CRM management." — Bruce Mungiguerra, Vice President of Operations NMC has grown the past 10 years from one 10,000-square-foot facility to two fully redundant, stateof-the-art command centers in California and Texas. Company: National Monitoring Center (NMC) Headquarters: Aliso Viejo, Calif.; (800) 662-1711 Web site: Years in business: 30+ Number monitored accounts: N/A Annual revenues: N/A Employees: 150+ Licenses, certifcations & accreditations: UL 2050, FM Approved Overview of services: Commercial security, medical monitoring (PERS), environmental monitoring, residential security, commercial fre, video services. 44 / SECURITYSALES.COM / OCTOBER 2013 Business advantages: "NMC's professional staff of engineers, security experts and communications specialists is acclaimed throughout the industry, and many of our customer service reps have been with NMC for more than a decade. In addition to providing quality monitoring services of all kinds to the end user, there is a complete understanding of the sales, service and support required for the individual alarm company. NMC's two central command centers in California and Texas provide complete redundancy and reliability in monitoring. Each center is outftted with multiple generators to assure there is instant emergency recovery and backup with no downtime in case of an emergency or extreme alarm activity at one facility. NMC also offers 24/7 support for data entry, data management, billing, dealer relations, support and training for all software applications and any other needs." — Michael Schubert, President

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