Security Sales & Integration

October 2013

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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Page 40 of 91

EPS EARNS LAW ENFORCEMENT'S ENDORSEMENT E ngineered Protection Systems (EPS) is a full-service installation and monitoring provider founded in Grand Rapids, Mich., in 1955. What began as a modest, local operation with a handful of employees has blossomed into a multistate company with more than 180 employees, six branch offces and thousands of satisfed customers. During the past decade, EPS has more than doubled in size to 18,000+ residential, commercial and industrial customers. The frm operates its own UL-Listed and CSAA Five DiamondCertifed monitoring center. In its very slickly assembled PDQ entry, EPS particularly captivated judges in the following categories: advertising and sales literature; use of CP-01 panels and ECV; customer instruction and training; ongoing customer communications; installer and technician education; using checklists; and development of a collaborative working relationship with EPS' central station is Western Michigan's only UL-Listed/ local law enforcement. FM-Approved monitoring To the latter point, an excerpt from Grand Rapids Chief of Police Kevin R. Belk read as facility. It is one of 10 stations follows: "EPS, a long-standing security provider in the city of Grand Rapids, is an excepin the U.S. to be UL, FM and tional company to work with and whose opinion we trust as experts within the security CSAA Five Diamond certifed. industry. I value the exemplary communication EPS employees provide in developing optimal central station alarm procedures, ensuring timely and effective alarm responses, and continuing to develop high-quality service protocols through regular educational meetings and training sessions." Belk credits EPS' implementation of ECV in the fall of 2005 for achieving upwards of a 90% decrease in false police dispatches. The submitted alarm dispatch rate for Grand Rapids was .15%. EPS was also a fnalist for this year's CSAA Five Diamond Marketing Marvel Award (see SSI's upcoming November issue). Congratulations to EPS for being a 2013 PDQ fnalist. Editor-in-Chief Scott Goldfine has spent more than 15 years with SECURITY SALES & INTEGRATION. Follow him online via the Under Surveillance blog at

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