Security Sales & Integration

October 2013

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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Page 33 of 91

ALARM MANAGEMENT Vector Security F   or most endeavors worth pursuing, when all the components come together harmoniously it can be a beautiful thing to behold. Alarm management is a powerful case in point. Combining the proper equipment, system design, installation techniques, user training, customer care, monitoring procedures and law enforcement communications reduces nuisance alarms and false dispatches while also increasing the protection of people and property. Now that truly is a beautiful thing. No one is blending all those moving pieces together more seamlessly and efectively than Warrendale, Pa.-headquartered Vector Security, which serves more than 270,000 customers throughout the East, in California and national retailers. Te company's all-encompassing alarm management program has propelled it to become the frst two-time recipient of the 8th annual Police Dispatch Quality (PDQ) Award. "I was impressed with Vector Security and the professional documents they have implemented to communicate with law enforcement and customers to establish strong relationships," says Gerry Miller, past president of the False Alarm Reduction Association (FARA) and a PDQ program judge. "Salespersons explain permits, fees and fnes for false alarms in their jurisdiction. Te use of checklists that require the customer's signature, tracking false alarms and follow-up after each false alarm, and in-house and external training for installers were additional highlights." Founded in 2005 by the Security Industry Alarm Coalition (SIAC), FARA and SECURITY SALES & INTEGRATION, and now also ofcially endorsed by the Installation Quality (IQ) initiative, the PDQ program raises industry-wide awareness, motivates alarm companies to be proactive and provides workable models. Te PDQ Award annually recognizes the security company that best demonstrates an enthusiastic, cooperative and successful efort in false alarm reduction strategies. Te winner also receives a check from Honeywell. Applications for the free program are evaluated by three judges in a rigorous and thorough process that addresses 14 areas of consideration (see box, page 36). Tis year, Vector Security scored exceptionally high and consistent marks to narrowly edge out fnalists Alarm Detection Systems, Amherst Alarm and Engineered Protection Systems (see sidebars). "Te voting for this year's PDQ Award was perhaps the closest yet, and in fact several applicants could easily have won," says SIAC Director Ron Walters, a PDQ judge who was on hand during the award presentation at the Electronic Security Expo 32 / SECURITYSALES.COM / OCTOBER 2013 When it comes to effectively managing alarms and reducing false dispatches, Vector Security not only goes strictly by the book — it is adding new chapters. The exceptionally well run company has mastered techniques that please customers and law enforcement alike while maximizing safety. Find out how Vector Security has become the frst repeat Police Dispatch Quality (PDQ) Award winner. (ESX) in Nashville, Tenn. "Te main aspects that separated Vector Security was their universal application of ECV [Enhanced Call Verifcation] and CP01 panels to all customers. Tis high level of commitment to these two important industry standards gave Vector Security enough separation to be named the winner." In its compelling 60-page submission, Vector Security listed a 2012 police dispatch rate of .13 within the Loudoun County, Va., area served by the company's Columbia, Md., branch. Tat rate was verifed in a lengthy and personal letter of support from the Loudoun County Sherif 's Ofce False Alarm Reduction Unit's alarm administrator. "If the PDQ Award is to be awarded to the company 'that promotes cooperative best practices, reduces unnecessary dispatches and give the most complete information to responding ofcers,' then Vector Security should receive that award," wrote Shellie S. Reid. Te letter points out that while the region is served by more than 350 alarm companies, Vector Security is in a class of its own and details several ways in which the frm goes out of its way to serve its customers and assist law enforcement. "We strive to lead the industry in everything we do, from customer service to technology to alarm monitoring," says Vector Security President and CEO Pam Petrow. "We consider false alarm prevention a high priority because it helps preserve fnancial and human resources, and ensures that frst responders are available for true emergencies." Vector Security, with Petrow and her predecessor, John Murphy, both being SSI Industry Hall of Fame inductees, has been guided by uncommonly astute business leaders who also champion industry causes. In addition to capturing the PDQ honor, Vector Security notched the rare distinctions of also being named runner-up for both 2013's Installer of the Year and Integrated Installation of the Year awards. Tose add to an ever-growing legacy of accolades. It's time to take a

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