Security Sales & Integration

July 2013

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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No Wires Needed DKS Wireless expansion boards can connect card readers and keypads to a DKS telephone entry or access controller without the need to run wiring. Wirelessly connect multiple entry points Get all the info: doorking.com/wac 800-673-3299 info@doorking.com www.securitysales.com/freeinfo/17131 6 / SECURITYSALES.COM / JULY 2013 Screaming Foul Over Sales Tactics In the January issue's "The Big Idea With Ron Davis," Vivint CEO Todd Pedersen is lauded for his financial success as he "Grinds His Way to the Top, and Then Some." Although the column admits the APX and Vivint model was received with chagrin and "scorn" from our industry, it goes on to heap praise upon the former aluminum siding door-to-door salesman. We might as well praise Bernie Madoff for pulling off his dishonest stunt no matter who got hurt in the process. Apparently, it is acceptable to misrepresent oneself at the doorstep of clients of other alarm companies — even suggest to be the same company! It must also be appropriate to disconnect fire detection and d contacts on windows, and glass breakage detection in order to install a smaller, simpler, money-making wireless system! Making false claims about a system the salesman has never seen is also acceptable if one is to believe that all is fair in business. . However, to begin a relationship promising a level of protection from criminals by lying, misrepresenting and taking king advantage of the elderly at bedtime seems wrong. Also, taking no interest in neighbors who do not have a security system (since that would require a labor-intensive installation) in order to slam the clients of other companies seems predatory. I have seen all the above in the last few years! Am I getting the wrong impression, or is the security industry stooping to the level of criminals? Will we next dispatch burglars to prey on those who resist the purchase of our systems? Robert Winter, President Alert-Tech Systems Valdosta, Ga. Push Best Practices Rather Than Fines Being from Lincoln, I can tell you factually that the LFR [Lincoln Fire and Rescue Department] never sends 14 guys to the initial response [see May 7 online news story, "Neb. City Implements Ordinance to Reduce False Fire Alarms"]. Most times it is four. Second, the reason for the reduction in burg alarms for the most part is because of the enhanced verification and better instruction by the alarm companies. I would be willing to bet very little has to do with the fine portion. Anyone who lives in this city knows it is about revenue. We have fees for fees. Fire alarm is not like burglar alarm systems. The fire alarms in place are in most cases required. I agree we need to reduce the false alarm calls. However, in businesses these alarms can come because of outside influences, i.e., a patron pulls a manual pull [station] or someone in an apartment building blows smoke into a smoke detector. To me, those are not false alarms because the detectors are doing exactly what they are designed to do. I think this will turn out to be just another cluster mess due to a city council that failed to think it through. Anonymous securitysales.com comment

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