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Issue link: https://securitysales.epubxp.com/i/141570
Vivint Has Voracious Appetite for Success "Vivint attributes much of its success to its door-to-door sales approach, afordability and award-winning customer service," says Vice President of Innovation Jeremy Warren about the 2013 SSI Installer of the Year fnalist. "We run an 'innovation pipeline' where new ideas enter at one end and new products, services and business concepts exit at the other. New ideas can come from anywhere. We ref ne them and ruthlessly weed out lower caliber ideas so we can focus our attention on the best options." Tat approach along with the application of leading business practices and marketing strategies helped Vivint sell for $2 billion in 2012. In June last year, the Provo, Utah-based company reached another f nancial milestone by topping $30 million in recurring monthly revenue — an increase of 940% the past fve years. Te f rm was also named CSAA Central Station of the Year for excellence in monitoring, training and quality relationships with customers. "Vivint is on a trajectory to grow its customer base by approximately 200,000 new customers this year," says Warren. "In addition to our very successful door-to-door sales approach, this year we are expanding our focus on reaching new customers through more traditional marketing methods such as Internet and TV." Vivint ensures its personnel are properly trained via a rigorous program that includes a Wiki- Vivint's dynamic and rewarding format training Web site, mobile videos, weekly Webinars and podcasts. Real-time metrics and company culture keeps employdashboards are available to all feld employees to measure performance. "Vivint's 'work hard, ees motivated. It is fostered by CEO Todd Pedersen (above). play hard' philosophy resonates within its entire employee base," says David Powell, V.P., human resources. "Todd Pedersen, Vivint's CEO and founder, was taught by his father if you treat those who work for you like gold, everything else will fall into place. He took that to heart and founded Vivint on a philosophy of respect at every employee level." Vivint is also very philanthropic. Josh Houser, president of Vivint Gives Back, explains the program: "Employees at every level are engaged in Vivint Gives Back, the company's charitable foundation, which they say creates a stronger connection to their company, their coworkers and their communities. In 2012, 2,900 volunteers donated 9,300 hours and Vivint aided 20 organizations." www.securitysales.com/freeinfo/17255 JULY 2013 / SECURITYSALES.COM / 51