2012 RESEARCH REVIEW
Operations & Opportunities Report
Overhead (G&A;, rent, taxes, etc.)16.9%
8.4%
Labor costs/Overtime
6.5%
Poor time management
4.5%
Marketing/Advertising
3.9%
Vehicle fuel
3.9%
Installation overruns
3.2%
Poor employee performance
3.2%
Call backs
1.3%
Poor estimates
1.3%
Freight charges
0.6%
Other (please specify)
Mo
nit
orin
g/R
Rep
Goo
MR
uta
de
tion
mp
/Re
loy
ferr
Cus
ees
als
tom
/pe
rfo
er l
rm
oya
anc
lty/
e
sat
isfa
ctio
n
11%
Larg
New
e co
sale
ntra
s
cts/
8.4%
acc
oun
ts
Cre
Risi
5.8%
ws
ng
stay
crim
ing
e
on
2.6%
sch
edu
le
1.9%
Vid
Ext
eo
end
sale
Ma
ed
s 1.9%
nda
serv
ted
ice
fre
pla
syst
ns
em
1.3%
upg
rad
es
1.3%
Clients slow to pay
1.9%
er 1.3%
18.2%
Oth
Slow economy
23.9%
Employees (salaries, insurance, etc.) 26%
18.1%
What is the single greatest boost
to your company's bottom line?
22.6%
What is the single greatest drain
on your company's bottom line?
Commercial End-User Study
Intrusion Technologies of
Highest Interest
Top Gripes About Security/
Life-Safety Systems
Wireless devices
45%
Intrusion integration with video and other systems
44%
Motion and other detection devices
43%
Command centers/control rooms
16%
34%
System access/control via mobile device
30
28%
35%
Monitoring systems/services
Alternative communication/
signal transmission
33% 32%
36%
IP-based communications
False alarm immunity
60%
11%
28%
24%
20%
/ SECURITYSALES.COM / THE GOLD BOOK 2013
Cost
Too
Not
Reliability Create
Features
difficult
user
problems
to
friendly
on the
integrate
enterprise
data
network