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FALSE ALARM STATISTICS: CAUSES, STANDARDS & AWARDS Jurisdictions Requiring Enhanced Call Verification (ECV) Most Common Causes of False Alarms 74% Improper Disarming/Entry Lack of End-User Training 29% Weather Related 22% Pets 21% Equipment Failure 7 74% of false alarms are caused by improper disarming and/or entry. 60% Improper Arming/Exit (as of Nov. 23, 2011) 19% Installation Issues 7% Other 8% 0% 20% 40% 60% 80% 100% Problems with entering and exiting buildings continue to set off the most false alarms, rising respectively 6 and 2 percentage points from 2011. However, all other reasons declined. Weather-related causes fell 11 points in a year when there were fewer than half as many tornadoes as the prior year (an example of less extreme environments). Positive news was seen in 8-point and 5-point respective declines for equipment failure and lack of end-user training. Note: Respondents could select more than one answer. Estimates of False Fire Alarms by Type, 2011 Arizona Michigan Kingman Mesa Pinal Co. Lansing Minnesota Minneapolis California Alameda Co. El Cerritto Fairfeld Hayward Los Angeles Oakland Riverside San Mateo Simi Valley Stockton Vacaville Vallejo Missouri St. Louis Co. North Carolina Huntersville Kannapolis New Jersey Montclair Ocean Township New Mexico Lincoln Co. Colorado Boulder Breckenridge Douglas Englewood Larimer Co. Littleton Longmont Pitkin Co. Summit Co. Thornton Westminster Wheat Ridge TYPE ESTIMATE PERCENT CHANGE FROM 2009 PERCENT OF ALL FALSE ALARMS Unintentional calls 992,000 +1.3% 45.3% System malfunctions 708,500 +1.5% 32.4% Hartford New Britain Other false alarms 323,500 +2.2% 14.8% Delaware Connecticut Nevada Reno Sparks Washoe Co. Ohio Cincinnati Oklahoma Owasso Oregon Astoria Salem Cheltenham Tennessee STATEWIDE Wilmington Malicious/mischievous false calls TOTAL 163,000 2,187,000 -10.9 +0.4% 7.5% 100% Texas Florida STATEWIDE The 2011 false fire alarm figure shows a substantial overall uptick of 9% from the year before. Increases were seen across all categories, but the biggest change from the prior period came in the other false alarms segment, which had been 14.8% of the total in 2010. This category includes bomb scares and other extreme circumstances. The most notable flip was in malicious/mischievous false calls, which had depicted a 10.9% decrease a year ago. Source: National Fire Protection Association (NFPA) Georgia Burleson Carrollton El Paso Houston Cobb Co. Fannin Lagrange Utah Iowa Virginia West Des Moines STATEWIDE Police Dispatch Quality (PDQ) Award Winners List Idaho Washington Boise 2006 .....................Vector Security, Warrendale, Pa. Illinois Auburn Des Moines Issaquah Kennewick King Co. Kirkland Lakewood Olympia Pierce Co. Puyallup Seattle Spokane Tacoma Thurston Co. Naperville 2007 ............... Brink's Home Security, Irving, Texas Indiana 2008 ............. Alarm Detection Systems, Aurora, Ill. Marion Co. 2009 .......................... Atronic Alarms, Lenexa, Kan. Kansas Leawood 2010 ....................Broadview Security, Irving, Texas Kentucky 2011 .................... Custom Alarm, Rochester, Minn. Jefferson Co. Lexington Louisville 2012 .......HS Technology Group, Baltimore Founded in 2005 by the Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and SECURITY SALES & INTEGRATION, the Police Dispatch Quality award recognizes installing and monitoring security companies for excellence in false alarm reduction policies, practices and results. The PDQ award is now also officially endorsed by the Installation Quality (IQ) Certification Program. For more information, visit securitysales.com, siacinc.org, faraonline.org or iqcertification.org. St. George Wisconsin Louisiana Shreveport Maryland Anne Arundel Co. Appleton Eau Claire Source: Security Industry Alarm Coalition THE GOLD BOOK 2013 / SECURITYSALES.COM / 17