SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.
Issue link: https://securitysales.epubxp.com/i/85538
HS Technology proves that implementing a successful false alarm management program does not require an especially large staff or internally generated monitoring services. What it does require is a well-coordinated plan, outstanding communication, follow-through and a commitment to achieving results. All of which HST demonstrated in spades in capturing the 7th annual Police Dispatch Quality (PDQ) Award. by Scott Goldfi ne HST President Stuart Forchheimer (center in gray jacket) has placed a premium on customer care and new technology since launching the company in 1993. the manager of the false alarm reduction unit. T e achievement was accomplished in collaboration with HS Technology's third- party wholesale monitoring provider, Lydia Security Monitoring (d.b.a. COPS Monitoring) of Williamstown, N.J. "T ere were two main reasons for initiating our false alarm reduction campaign," says HS Technology President Stuart Forchheimer. "T e fi rst was our ongoing commitment to our customers. We're continually introducing new programs that add value to our services and contribute to the safety of the families we protect. T e second reason was as treasurer for the Maryland Burglar and Fire Alarm Association and involvement with FARA's 'train the trainer' program, I felt a sense of respon- sibility and wanted to motivate other members to get involved. Minimizing false alarms is proven in helping law enforcement better address actual threats. " A journey inside HS Technology reveals how eff ectively managing alarms, minimizing false dispatches and partnering with law enforcement have become operational pillars at the core of the company's daily business activities. Plus, Monitronics' and Vector's programs are spotlighted. Together these methodologies off er other providers inspiration to produce similar results and successful tactics to emulate. HST Founder and President Stuart Forchheimer is active in both the False Alarm Reduction Association and Maryland Burglar & Fire Alarm Association. HOMEGROWN FIRM HITS HOME RUN Having worked on and off for his father's general contracting com- pany for more than 15 years, in 1993 Forchheimer leveraged his computer/IT experience and fascination for technology to form Homesafe Security Technology (HST). Since then, the fi rm has continuously reinvented itself from being one of the nation's lead- ing authorized ADT dealers to its present status as an independent, diversifi ed technology solutions provider with commercial, resi- dential, new construction, electrical and design divisions. OCTOBER 2012 / SECURITYSALES.COM / 43