SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.
Issue link: https://securitysales.epubxp.com/i/85538
CONTENTS On all sides you still have players refusing to work with each other. But overall cooperation has increased. The issue is meet- ing in the middle to fi nd a satisfying and 48 happy medium. — SEE PAGE 48 THE ALARM RESPONSE ISSUE 42 COVER STORY: HST BRINGS THE HAMMER DOWN ON FALSE ALARMS HS Technology proves that implementing a successful false alarm management program does not require a large staff or internal monitoring services. See how HST's well-coordinated plan, outstanding communication, follow-through and commitment to achieving results earned it the 7th annual Police Dispatch Quality (PDQ) Award. by SCOTT GOLDFINE 48 A BRIDGE TO FARA T e False Alarm Reduction Association (FARA) and its gov- ernment/public safety agency members pursue knowledge, legislation and partnerships central to the cause. SSI meets with FARA board members to discuss the state of false alarm reduction and relationships among responders and security providers. by SCOTT GOLDFINE 54 WHAT CAN A DEALER PROGRAM DO FOR YOU? Independent security installers have much to consider before pulling the trigger on joining a dealer program. Here's an overview on what the selection process entails, plus a look at programs geared toward IT/IP-centric security providers. by RODNEY BOSCH 60 HIGH-END CONDOS SHIELDED FROM LOWLIFES One big obstacle was interfering with residents in a West Palm Beach condominium complex from fully enjoying their upscale, waterfront lifestyle — adequate security. To set their minds at ease, access control and surveillance was combined for an integrated solution that can pull up video related to specifi c access with a mouse click. by SCOTT GOLDFINE 64 SURVIVAL IN THE GREAT INDOORS Fire/life-safety issues for large venues run the gamut. Install- ing contractors must grasp how to balance the tradeoff among system types, costs and coverage, as well as negotiate the sometimes confl icting goals and demands of others involved in decisions. by ROOPA SHORTT COLUMNS 8 BETWEEN US PROS WITH SCOTT GOLDFINE 12 steps to communicate and disseminate information. 10 ADVISORY BOARD FORUM WITH ED BONIFAS How ASAP enhances alarm notifi cation delivery. 20 CONVERGENCE CHANNEL WITH PAUL BOUCHERLE Fending off nonresponse by providing reliable products. 24 TECH TALK WITH BOB DOLPH What you need to know about the latest in monitoring. 28 FIRE SIDE CHAT WITH SHANE CLARY NFPA 72 isn't the only piece in making codes & standards. 32 MONITORING MATTERS WITH PETER GIACALONE An educational message that needs to be amplifi ed. 82 IN THE KNOW WITH JAY HAUHN FirstNet to enhance public safety and protect responders. 84 THE BIG IDEA WITH RON DAVIS Servicing the customer is more than a function of support. 88 LEGAL BRIEFING WITH KEN KIRSCHENBAUM Two ways alarm fi rms can face liability for false alarms. DEPARTMENTS 4 SECURITY EXCHANGE 13 INDUSTRY PULSE 68 BUILDING YOUR BUSINESS 72 THE ESSENTIALS 76 AD INDEX 78 SECURITY SCIENCE WITH JEFF ZWIRN 80 AS I SEE IT 85 MARKETPLACE 60 64 October 2012 Vol. 34, No. 10 INSIDE VIVINT'S $2 BILLION SALE … See Page 13 ALSO: SPECIAL SECTION A1 TROUBLESHOOTING HYBRID SURVEILLANCE SYSTEMS FOR D.U.M.I.E.S., PART 4 OF 4 Problem Solving in the Field by BOB WIMMER 2 / SECURITYSALES.COM / OCTOBER 2012 ON THE COVER Cover photograph by WWW.CURLYGIRLPHOTO.COM de to Dealer Program xury Condo Case Study Large Venue Fire Safetyrge Venue Fire Safetafety 'D.U.M.I.E. D.U.M.I.E.S.' Series W M. S.' Series Guide to Dealer Progr ms Luxury Condo Case Study Guide to Dealer Programs Luxury Cond eriesWraps HOW HS TECHNOLOGY TACKLES FALSE ALARMS Tactics Clinch Police Dispatch Quality Award EXCLUSIVE FALSE ALARM REDUCTION ROUNDTABLE FARA Leaders Discuss Wins and Challenges securitysales.com ISC EAST S ISC EAST S October 2012 Vol. 34, No. 10 ISCC EAST HOWEDITIO ISC EAST SHOW EDITIOW SC EAS SHOW EDITION THE ALARM RESPONSE ISSUE