Security Sales & Integration

July 2013

SSI serves security installing contractors providing systems and services; surveillance, access control, biometrics, fire alarm and home control/automation. Coverage in commercial and residential product applications, designs, techniques, operations.

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s beTHEt of 2013: INSTALLER OF THE YEAR (LARGE COMPANY) BEST try trends. Local and trade media were invited, resulting in coverage from outlets such as NBC Philadelphia, Canadian Business Journal and Ars Technica. TycoIS offers a thorough customer support system after solutions are installed, including monitoring options, maintenance agreements, warranty programs, ongoing software service and tech support. CUSTOMERS VOICE APPROVAL Having to contact existing customers to inform them of a signifcant change is an exercise many security providers would fnd dreadful, but TycoIS embraced the challenge of telling clients about its new brand. It was seized as an opportunity to reconnect and further ingratiate the business with those customers. It helped that there was a pre-existing priority placed on customer care and the support infrastructure had been established. TycoIS ofers a thorough customer support system after solutions are installed, including monitoring options, maintenance agreements, warranty programs, ongoing software service and tech support. Te frm received the 2013 ACE (Achievement in Customer Excellence) Award for its rigorous application of customer feedback processes, outstanding performance, efectiveness, and success in customer satisfaction and loyalty. TycoIS is seeking to accelerate its service growth by targeting installation projects that lend themselves to services, diferentiating its oferings through innovation and improving customer service via technology and process enhancements. Its strategic directives include: organic growth through expanding oferings; executing disciplined bolton acquisitions; streamlining processes to improve efciency and customer delivery; investing in technologies, software and services; and providing simple, cost-efective solutions. "TycoIS' marketing focuses on fnding smarter ways to save lives, manage services, improve businesses, and protect where people live and work," says Vice President of Marketing Hank Monaco, "and delivering and promoting that message through the right channels to the market and prospects." Standard apart from its rebranding eforts, Ty- Focused training gives TycoIS techs hands-on practice installing and servicing security solutions, and equips them with quick job aids and online options for coIS leverages traditional media channels to pres- refreshers and just-in-time training. ent key messages to the public through a steady stream of press releases that include new product launches, Here is what some of those customers are saying about TycoIS: industry award wins and personnel announcements. Blog • "Tere is no other nationwide security provider I can trust to posts and social media updates are also used to keep existing consistently deliver the planning, installation, service and atand potential customers informed. tention to detail Omnicare requires from a security vendor." Last year's traveling "Road Shows" gave the integrator an — Jim Schafer, security manager, Omnicare opportunity to connect with current customers and pros- • "When it comes to food security, we rely on our vendors, espepects in an engaging and unique way. Te in-person events cially Tyco Integrated Security, to ensure we're aligning with ofered updates on new solutions and commentary on indusregulations and implementing security measures." — Carlos Cortez, security/IT manager, Mondelez • "From the start, TycoIS has delivered unparalleled service FIND IT ON THE WEB ANALYSTS ASSESS TYCOIS and continues to keep open lines of communication to fulfll See what industry observers Bill Bozeman, Les Gold and the university's evolving security needs." — Gordon Bass, diSandy Jones have to say about Tyco Integrated Security in an Under Surveillance blog: securitysales.com/AnalyzingTycoIS. rector of campus security, Jacksonville University 46 / SECURITYSALES.COM / JULY 2013

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